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FAQs

I’m already an Annual (12-Month) Member – Does the allowance increase count for the allowances I’ve received in the past?

Effective June 27, 2012, Pixie Hollow increased the Annual Membership monthly allowance from 25 Pixie Diamonds to 100 Pixie Diamonds. From that date on, all new and currently existing Annual Members will receive this increased allowance amount. This change does not apply to any allowance installments that you received prior to the date of the increase.

 

I just upgraded my Membership from Monthly or Semi-Annual to Annual – When will I get the new allowance amount?

Any remaining time from your previous subscription type has been added to your new Annual Membership. You will start receiving the new Pixie Diamond allowance amount when your previous subscription type runs out. Members receive their allowances every 30 days. If you have questions about the specific details of your Membership, including the date of your next allowance, please contact our dedicated Customer Support team here.

 

Are Pixie Diamond payments recurring?

No. Each Pixie Diamond transaction is a one-time purchase.
 

Does my Pixie Diamond total apply to all of the Fairies on my account?

Yes. If you have multiple Fairies on your account, they will all share the same Pixie Diamonds.
 

What are Pixie Diamonds?

Pixie Diamonds are a new way to get clothes, Animal Friends, Fairy Home decorations, dye clothes, throw parties or even send Gift Sets and Postcards to friends when you visit the Pixie Post Office. Any clothes, Animal Friends or Fairy Home decorations you get with Pixie Diamonds become Diamond Items which do not require membership to use and do not count towards your Wardrobe or Storage inventory totals!

 

How do I get Pixie Diamonds?

Just for trying Pixie Hollow, all players will receive some Pixie Diamonds without purchase! To get more, just visit the Purchase Options page. Pixie Diamonds cost real money and you will need a parent’s permission before purchasing. Currently, Members of Pixie Hollow will also receive a monthly allowance of Pixie Diamonds as a bonus with their membership!

 

Is there a difference between Pixie Hollow Membership and being a free player with Pixie Diamonds?

Whether you’re a Member or a free player, Pixie Diamonds will enable you to shop at any of Pixie Hollow’s numerous shops. Some features are still exclusive to Members, though, like visiting the Ballroom in Havendish Square, participating in Wilderness adventures and personal tailoring and tinkering patterns in crafting nooks.

 

How are Pixie Diamonds different from Ingredients?

While Members are still able to experience all activities in Pixie Hollow and most aspects of shopping using Ingredients, any player will now be able to use Pixie Diamonds throughout shops to customize their Wardrobe or Fairy Home and to adopt an Animal Friend. The Pixie Post Office is a new shop in Neverfruit Grove where you can trade Pixie Diamonds to send gifts and postcards to friends!

 

If I’m a Member, do I lose the items I got with Ingredients?

No. As long as you remain a Member of Pixie Hollow you will have access to all Wardrobe items, Storage items, Animal Friends and anything else you can get using Ingredients. If you used to be a Member and want to use items you previously got with Ingredients, you can Upgrade most items with Pixie Diamonds to use them again without membership!

 

I’m a Member -- when will I get my Pixie Diamond allowance?

Existing Members will receive their allowance every 30 days from the Pixie Diamonds release date (January 23, 2012). New Members will receive their first allowance on the day they purchase a Membership, and then every 30 days from that day.